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Service Hotline: +351 913 590 028

FRS Portugal, Unipessoal LDA

FRS Portugal, Unipessoal LDA

Estação Fluvial Sul e Sueste

Pontoon 2 Terreiro do Paço

RNAAT (Maritime Tourism Activities registration) n° 276/2021

 

FRS Portugal belongs to the FRS family.

© 2021 - 2023 FRS Portugal – All Rights Reserved.

Cookies

We use cookies to provide you with the best possible service on our website. By confirming your selection, you consent to the use of the selected cookies. You can change this selection at any time or withdraw your consent by clicking on "Cookie notice" at the bottom of the page. You can find further information in our privacy policy.

Like most online services, we use Cookies and other similar tracking technologies on our Sites, such as clear GIFs or web beacons, local shared objects or Flash Cookies, and other similar identifiers and technologies (“Cookies”). Cookie technologies involve storing a small piece of information on your computer or device. Your computer or device will provide that information back to the entity that set the Cookie. Moreover, Cookies are inherently harmless. Cookies don’t contain any viruses, they don’t install malware, and they don’t do any damage to a user’s computer.

Cookies can either be persistent or temporary. Persistent cookies remain on your computer or device until you delete them and are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific website. The temporary Cookies also known as session Cookies last only until you close your browser and the information collected does not personally identify the user. Our Sites may use both session and persistent Cookies.

Cookies permit online services to keep track of information through or across sessions associated with particular devices. The Cookies on our Sites support site functionality and features and provide us analytics information about our visitors. We also use Cookies to detect and correct errors, improve our Sites and make them user-friendly.

Anonymous use of our website

When you visit our website temporary cookies are needed but are not permanently stored. Your entries will be cached together with your Internet connection (IP address) for technical reasons. When you leave our site, these Cookies are automatically removed from your internet browser. In the online reservation system, the data is deleted automatically after 72 hours and is only used to check the correct functioning of the system

The data will (as described below) be disclosed to third parties for marketing purposes. Please note that we use service providers for the operation of our Sites and other additional services where necessary and they may receive your personal data. We chose our service providers carefully and we ensure that all data protection measures are taken.

We may modify or amend this Cookie Notice from time to time at our discretion. Please refer to this Cookie Notice regularly. Revisions shall be effective immediately upon notice thereof. Any use of our sites by you after such notice shall be deemed to constitute acceptance by you of such revision.

Confirm settings

'Strictly Necessary' Cookies let you move around the website and use essential features like bookings and online billing. These Cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet. We use these 'Strictly Necessary' Cookies to:

1. Remember things like information you've entered on order forms when you navigate to different pages in a single web browser session

2. Remember the goods and services you ordered when you get to the checkout page

3. Identify you as being logged in to an FRS website

4. Make sure you connect to the right service on our website when we make any changes to the way the website works

Cookies we have defined as 'Strictly Necessary' Cookies will NOT be used to:

1. Gather information that could be used to advertise products or services to you.

2. Remember your preferences or username beyond your current visit.

We process these kind of cookies according to Art. 6 (1) b) GDPR, the processing is carried out either to implement the contract; or according to Art. 6 (1) f) DSGVO to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

Functionality

Name

Category

Purpose

Expires

Legal Basis

functionality

Strictly necessary

By agreeing, tools are loaded from the category functionality.

Seven to 30 days

Art. 6 (1) f) GDPR

Google reCAPTCHA

Category

Purpose

Expires

Legal Basis

Strictly necessary

A free service from Google that helps protect our Sites from spam and abuse by keeping automated software out of the Sites. The Cookie uses a unique identifier for telling humans and computers apart.

https://www.google.de/analytics/tag-manager/use-policy/

Default setting is set to expire after 2 minutes but can be extended.

Art. 6 (1) a) GDPR

Cloudflare

Name

Category

Purpose

Expires

Legal Basis

__cfduid

Strictly necessary

It protects and accelerates any website online.

One year

Art. 6 (1) a) GDPR

Targeting

Name

Category

Purpose

Expires

Legal Basis

targeting

Strictly necessary

By agreeing, tools are loaded from the category targeting.

Seven to 30 days.

Art. 6 (1) f) GDPR

Performance

Name

Category

Purpose

Expires

Legal Basis

performance

Strictly necessary

By agreeing, tools are loaded from the performance category.

Seven to 30 days.

Art. 6 (1) f) GDPR

Strictly necessary

Name

Category

Purpose

Expires

Legal Basis

strictly_necessary

Strictly necessary

Tools from the strictly necessary category are loaded.

Seven to 30 days.

Art. 6 (1) f) GDPR

FRS

Name

Category

Purpose

Expires

Legal Basis

FRS

Strictly necessary

The FRS cookie is designed to hide the cookie bar after it has been verified.

1 day to 30 days

Art. 6 (1) f) GDPR

Language preference

Name Category Purpose Expires Legal Basis
Language preference Strictly necessary This cookie is used to store the user's language setting so that the user is first shown the website in the browser language or in the language last selected. 1 year Art. 6 (1) f) GDPR

 

VSF1080

VSF1080

Strictly necessary

The VSF Cookie is required to support the development of our pages.

Session-End

Art. 6 (1) f) GDPR

functionality

Name

category

Purpose

Expires

Legal Basis

functionality

Strictly necessary

By agreeing, tools are loaded from the category functionality.

7 to 30 days.

Art. 6 (1) f) GDPR

'Performance' Cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These Cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is. We use performance Cookies to:

1. Provide statistics on how our Sites used

2. See how effective our adverts are (we don't use this information to target adverts to you when you visit other Sites)

3. Help us improve the Sites by measuring any errors that occur

4. Test different designs of our Sites

Cookies we have defined as 'Performance' Cookies will NOT be used to:

1. Gather information that could be used to advertise products or services to you on other websites

2. Remember your preferences or username beyond your current visit

3. Target adverts to you on any other website

We process this kind according to Art. 6 (1) f) DSGVO to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

Google Tag Manager

Category

Purpose

Expires

Legal Basis

Performance

It manages JavaScript and HTML tags for tracking and analytics on our Sites and helps make tag management simple, easy and reliable by allowing us to deploy website tags all in one place. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances.

https://www.google.de/analytics/tag-manager/use-policy/

Expiry varies ranging from one day to two years depending on the Cookie.

Art. 6 (1) a) GDPR

Google Analytics

Name

Category

Purpose

Expires

Legal Basis

 

 

Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. The data collected by Google Analytics is used to analyse how frequently the same people revisit our Sites, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use and is never identified individually or personally and is not linked to any other information we store about you.

The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser.

Art. 6 (1) a) GDPR

_ga

Performance

Used to distinguish users.

2 years

Art. 6 (1) a) GDPR

_gid

Performance

Used to distinguish users.

24 hours

Art. 6 (1) a) GDPR

_gat

Performance

Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

1 minute

Art. 6 (1) a) GDPR

AMP_TOKEN

Performance

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

30 seconds to 1 year

Art. 6 (1) a) GDPR

_gac_<property-id>

Performance

Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.

90 days

Art. 6 (1) a) GDPR

Hotjar

Name

Category

Purpose

Expires

Legal Basis

 

Performance

Hotjar gives us the big picture on how to improve your User experience and our performance and conversion rates. It enables you to have a better experience and service. It also assists us in diagnosing technical problems and analysing our trends. This results in our Site being more user friendly, more valuable and it being simpler to use.

1 year

Art. 6 (1) a) GDPR

_hjid

Performance

Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.

1 year

Art. 6 (1) a) GDPR

_hjIncludedInSample

Performance

This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Funnels. This is a session cookie which is destroyed when the user leaves the site.

Session End

Art. 6 (1) a) GDPR

'Functionality' Cookies are used to provide services or to remember settings to improve your visit. We use 'Functionality' Cookies to:

1. Remember settings you've applied such as layout, text size, preferences and colours

2. Remember if we've already asked you if you want to fill in a survey

3. Show you when you're logged in to the website

4. Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose

Cookies defined as 'Functionality' will NOT be used to:

1. Target you with adverts on other websites.

We process this kind according to Art. 6 (1) f) DSGVO to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

YouTube

Category

Purpose

Expires

Legal Basis

Functionality

This website uses the Youtube embedding function to display and play videos from Youtube. We use the extended data protection mode, which, according to provider specifications, only starts storing user information when the video is played. At the moment the playback of the embedded video starts, Youtube uses cookies to collect information about user behavior. According to information from YouTube, these serve, among other things, to collect video statistics, improve user-friendliness and prevent abusive practices.

Independent of a playback of the embedded videos, a connection to the Google network "DoubleClick" is established each time this website is accessed, which can trigger further data processing procedures without our influence.

Further information on data protection at YouTube can be found in the provider's data protection declaration at: policies.google.com/privacy.

1 year

Art. 6 (1) a) GDPR

Google Maps

Category

Purpose

Expires

Legal Basis

Functionality

Google Maps is an online map service of the US company Google LLC. Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services within Europe. Google Maps is used to better show the user locations and to adapt our service to the needs of the user. Google Maps transfers user data to Google when used. This data is also stored on Google's servers. The data includes, among other things, search terms entered, the user's IP address and also the latitude and longitude coordinates and, if applicable, the start address entered (when using the route planner function). The data is stored on the website of Google Maps.

1 year

Art. 6 (1) a) GDPR

pop-up

Name Category Purpose Expires Legal Basis
Pop-up Functionality The cookie is stored to prevent selected items from appearing. Depending on whether the cookie is set in session storage or local storage, the times vary.
Expiration of the session or until the local storage is emptied.		 Art. 6 (1) f) GDPR

 

Google Maps

Name

Category

Purpose

Expires

Legal Basis

 

Functionality

is an online map service of the US company Google LLC. Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services within Europe. Google Maps is used to better show the user locations and to adapt our service to the needs of the user. Google Maps transfers user data to Google when used. This data is also stored on Google's servers. The data includes, among other things, search terms entered, the user's IP address and the latitude and longitude coordinates and, if applicable, the start address entered (when using the route planner function). The data is stored on the website of Google Maps.

1 year

Art. 6 (1) a) GDPR

‘Targeting’ Cookies are used to deliver advertisements usually by third party advertising networks with the website operator’s permission.


In the case of cookies that are not necessary, but for the purpose of marketing measures and their tracking, cookies are processed on the basis of consent in accordance with Art. 6 (1) a) DSGVO. This means that you must give your consent in advance to the processing and use of these cookies. For this purpose we use a so-called consensus management tool (often also called "cookie banner"), which allows you to change your decision at any time.

Google Ads

We use the online advertising program "Google Ads" from Google LLC on our website. (1600 Amphi-theatre Parkway, Mountain View, CA 94043, USA; "Google"). In this context we use the applications offered by Google Ads, namely conversion tracking. For the European Economic Area and Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller.  

In conversion tracking, your data is processed in such a way that when you click on an ad placed by Google, a conversion tracking cookie is placed on your computer. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages on our site and the cookie has not expired, Google and we can recognize that you clicked on the ad and were redirected to that page. Each Google Ads customer receives a different cookie. As a result, there is no way that cookies can be tracked on the sites of ads customers. The information collected using the conversion cookie is used to compile conversion statistics. This tells us the total number of users who have clicked on one of our ads and been redirected to a page with a conversion tracking tag. However, we do not receive information that personally identifies users. If you do not wish to participate in the tracking process, you may refuse the use of cookies by changing your browser setting to decline cookies. You can also disable cookies for Conversion tracking by setting your browser to block cookies from the "googleadservices.com" domain. For more information about Google's privacy policy, please visit google.com/policies. Users may also opt-out of all or part of ads at support.google.com/ads/answer/2662922.

Google Lead Forms is an application of Google Ads that enables us to display ads in the search results of the Google search engine. The user is requested to enter his data. The entered data is forwarded to us by Google.  

Your data may be transferred to the USA. Google has committed itself according to the "SCC" (standard contract clauses) to comply with the European data protection guidelines. The data processing, in particular the setting of cookies, is carried out with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You may revoke your consent at any time without affecting the legality of the processing that has been carried out on the basis of your consent until revocation. You can find further information and the Google data protection declaration at: policies.google.com/privacy. 

Name 

Category 

Expires 

Legal Basis 

Google Ads 

Targeting 

Up to 540 days 

Art. 6 Abs. (1) a GDPR 

utm_parameters

Name

category

Purpose

Expires

Legal Basis

utm_parameters

Targeting

The cookie stores the UTM parameters and passes them on to the booking website.

30 days

Art. 6 (1) f) GDPR

Awin

Name

Category

Purpose

Expires

Legal Basis

Awin

Targeting

The cookie sets a browser-specific ID to identify a new click on the same browser.

30 days

Art. 6 (1) f) GDPR

Doubleclick

Name

Category

Purpose

Expires

Legal Basis

Various DoubleClick Cookies are set to reveal the online behaviour of our Users.

Targeting

These cookies are placed by a third party (DoubleClick.net) and used for remarketing, reporting and the optimization of online advertising, including the selection of relevant advertisements.

14 days

 Art. 6 (1) a) GDPR

IDE        

Targeting

Contains a randomly generated User-ID. Google can use this ID to recognize the user across different websites and display personalized advertising.

1 Year

Art. 6 (1) a) GDPR

Facebook Pixel

Name

Category

Purpose

Expires

Legal Basis

fr

Targeting

This Cookie is placed by Facebook. It enables FRS to measure, optimize and build audiences for advertising campaigns served on Facebook. It enables FRS to see how our users move between devices when accessing the FRS web site and Facebook, to ensure that FRS’ Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the FRS web site. 

4 months

Art. 6 (1) a) GDPR

Google Conversion Linker

Name

Category

Purpose

Expires

Legal Basis

 

Targeting

Google Conversion Linker is a part of Google Analytics and helps us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. The data collected by Google Analytics is used to analyse how frequently the same people revisit our Sites, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use and is never identified individually or personally and is not linked to any other information we store about you.

The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser

Art. 6 (1) a) GDPR

_gcl_au

Targeting

Contains a randomly generated User-ID.

90 days

Art. 6 (1) a) GDPR

_gcl_aw

Targeting

This cookie is set when a user clicks on a Google ad to visit the website. It contains information about which ad was clicked, so that achieved successes such as orders or contact requests can be assigned to the ad.

90 days

Art. 6 (1) a) GDPR

Adform

On this website / In this app we use the tool Adform from Adform A/S Wildersgade 10B, sal. 1 DK-1408 Copenhagen, Denmark, which collects data for analysis, marketing and optimization purposes and thereby helps us to improve our marketing activities, website or app.

The collected data is used by Adform to link advertising contacts and clicks on advertisements with a resulting use of our website or app. In this way, we can determine whether internet users who have seen our ads visit our website, which products they are interested in or how the app is used. This helps us to use our advertising budget more efficiently. We may also use the information collected to deliver advertising based on your interests (e.g., products viewed). For the data collection pseudonymous online identification numbers (Online ID) such as cookie IDs, IP address, device IDs, Advertising ID / IDFA (e.g. on Android or Apple Smartphones) are used. No unique user-related data such as name or address is stored. All IDs used by us only allow the recognition of your device, your internet browser or the used app. The collected data will not be used to personally identify you as a user of our website or app without your separate consent. If you do not wish to have your data collected by Adform, you can proceed as follows:

Under the following links you will find an explanation of how you can deactivate data collection on your computer or mobile device:

https://site.adform.com/privacy-center/platform-privacy/opt-out/

Name

Category

Purpose

Expires

Legal Basis

C

Targeting

Identifies if user’s browser accepts cookies.

1 – Cookies are allowed

3 – Opt-out

If C=1 - 60 days

If C=3 - 3650 days

Art. 6 (1) a) GDPR

CM14

Targeting

Identifies if there is a need to re-check partner‘s cookie matching existence (set by Cookie Matching)

14 days

Art. 6 (1) a) GDPR

CM

Targeting

Identifies if there is a need to re-check partner‘s cookie matching existence (set by AdServing)

1 day

Art. 6 (1) a) GDPR

Uid

Targeting

Unique identifier

60 days

Art. 6 (1) a) GDPR